Powers, Guardianship and Acting for Someone Else

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Families frequently manage a relative's affairs informally until an organisation refuses to deal with them, which is when the absence of formal authority becomes a problem.

Why informal arrangements fail

Banks, pension providers, utilities and public bodies require legal authority to discuss or act on an account.

Using someone else's card or account details, even with their agreement, is generally outside the account terms and can create difficulties.

Once capacity is lost, informal arrangements have no legal basis at all.

The formal options

A power of attorney, made in advance by the person while they have capacity, appointing someone to act.

Court-appointed deputyship or guardianship, where no power exists and capacity has been lost. Slower, more expensive, supervised and reported annually.

Appointeeship arrangements for managing benefits specifically, which are simpler and limited in scope.

Third-party mandates offered by banks, which allow limited operation of an account while the holder retains capacity.

Duties of an attorney or deputy

Act in the person's best interests, following their known wishes where possible.

Keep their money separate from your own, without exception.

Keep records of decisions and transactions, which supervisory bodies may require.

Encourage the person to make their own decisions where they can, since capacity is decision-specific and may fluctuate.

Do not make gifts beyond limited customary ones without authority.

The common mistakes

Mixing funds, which is the most frequent and most serious.

Assuming authority over health decisions when only financial authority was granted, or the reverse.

Acting before registration where registration is required.

Failing to tell organisations, then finding transactions blocked.

Practical steps

Register the document promptly and provide certified copies to each organisation in advance.

Keep a simple ledger from the first day, which protects you as much as the person.

Where several family members are involved, agree who does what in writing to prevent disputes later.

Capacity is not all or nothing

Capacity is assessed for a specific decision at a specific time, and a person may be able to make some decisions and not others.

It can fluctuate, and someone may be able to decide in the morning and not the evening, or better on some days than others.

Presume capacity unless there is evidence otherwise, and support the person to decide before concluding they cannot.

Where family disagree

Disagreement between relatives about care or money is common and is the main reason these matters reach a court.

Involving the person themselves as far as they are able reduces conflict considerably.

Mediation is available and far cheaper than litigation, which in these cases consumes the estate it is fought over.

This is general information, not legal advice. Terminology and procedure differ substantially between jurisdictions.

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This article is general information only and does not constitute professional advice. Circumstances vary, and you should consult a qualified professional before making decisions based on this content.