Staying Connected Without a Steep Learning Curve
Difficulty with technology is frequently a set-up problem rather than a capability problem, and most of it is fixable in an afternoon.
Set-up that removes most difficulty
Increase text size and display contrast, which are adjustable on every device and rarely adjusted.
Reduce the number of applications on the main screen to the ones actually used, and remove the rest from view.
Turn off notifications from everything except messages and calls, since notification volume is a major source of confusion.
Set up voice control and dictation, which for many people is far easier than typing.
Enable larger touch targets and accessibility settings, which exist on all mainstream devices.
Choosing a device
A tablet is frequently easier than a phone for video calls and reading, because the screen is larger.
Simplified interfaces designed for ease of use exist and suit some people, and can be limiting for others.
Mainstream devices with accessibility features configured are usually better than devices marketed specifically for older users, which frequently have poor support and limited applications.
Video calling
The single application with the most benefit, and the one worth investing effort in.
Set it so that answering is one action, and where possible enable automatic answering for named family members, which several platforms support.
Practise together before relying on it.
Security without paralysis
A password manager set up by a trusted family member removes the main source of difficulty.
The rule that no legitimate organisation asks for codes, passwords or remote access covers most fraud attempts.
Agree a household rule: any unexpected request involving money is discussed with a named family member before acting. This is more effective than any technical measure.
Getting help
Libraries and community organisations run free digital support sessions in many areas.
Charities specialising in older people provide one-to-one help and telephone support lines.
Written instructions with photographs for the specific tasks that matter, prepared once, are more useful than general guidance.
Keeping costs down
Social tariffs for broadband exist in several markets for people receiving certain benefits and are considerably cheaper than standard packages.
They are rarely advertised and generally must be asked for by name.
A tablet on a home connection with no mobile contract avoids a monthly airtime cost entirely.
Setting up for someone else
Configure the device with them rather than for them, since watching it being done teaches nothing.
Change one thing at a time and let them use it before adding anything else.
Write down the steps in their words, not yours, and leave the note with the device.
Remote support tools allow a family member to help without visiting, which is worth setting up before it is needed.
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